T-Mobile offers support, service credit to iPhone users

It isn’t often that we get to write about awesome customer service, but here’s an exception.  Ross Miller from Engadget wrote that, apparently, T-Mobile has been offering support to iPhone users on its network.

A problem surfaced when T-Mobile upgraded their voicemail system – iPhone users were receiving a lot of blank text messages as a result.  For those who experienced issues, T-Mobile offered a one month service credit.  Even though the phone isn’t even a supported device on T-Mobile’s network, the company still believes it owes support to its subscribers.  A rep stated that, even though T-Mobile does not provide the iPhone, “they are committed to supporting users on their network who have them.”

Nice work, T-Mobile.

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